In an inclusive environment, we recognise and respect that each of us is different and may need different help and support. Abby Tian, a 7-Eleven Hong Kong store manager, exhibited remarkable patience when guiding a team member with mild intellectual impairment. She observed meticulously and made necessary adjustments, including a cutty stool allowing them to sit while working. This meant a lot to them, who even expressed their gratitude by drawing Abby a thank you note!